Mustad Business-critical systems in active daily use
Mustad Business-critical systems in active daily use
Organisation using Microsoft Dynamics Sales, Customer Service, and Finance & Operations, with Customer Insights Journeys already implemented but under-utilised.
Organisation using Microsoft Dynamics Sales, Customer Service, and Finance & Operations, with Customer Insights Journeys already implemented but under-utilised.
Client name
Mustad Hoofcore
Client name
Mustad Hoofcore
Client name
Mustad Hoofcore
Service
Microsoft Dynamics CE
Service
Microsoft Dynamics CE
Service
Microsoft Dynamics CE
Time
June 17, 2025
Time
June 17, 2025
Time
June 17, 2025
Website
www.mustad.com
Website
www.mustad.com
Website
www.mustad.com
Project overview and insights
Project overview and insights
Independent advisory focused on business training, adoption, and operational use of Customer Insights Journeys in alignment with existing Dynamics applications.
Independent advisory focused on business training, adoption, and operational use of Customer Insights Journeys in alignment with existing Dynamics applications.
Unlocking growth with strategies that drive real results
Unlocking growth with strategies that drive real results
Business training and adoption enabling effective use of Customer Insights Journeys, maximising value from existing Dynamics Sales, Customer Service, and Finance & Operations environments.
Business training and adoption enabling effective use of Customer Insights Journeys, maximising value from existing Dynamics Sales, Customer Service, and Finance & Operations environments.
Achieving breakthroughs in project execution
Achieving breakthroughs in project execution
Achieving breakthroughs in project execution
Enabled business teams to effectively use Customer Insights Journeys, unlocking value from existing Dynamics Sales, Customer Service, and Finance & Operations environments.
Enabled business teams to effectively use Customer Insights Journeys, unlocking value from existing Dynamics Sales, Customer Service, and Finance & Operations environments.
Enabled business teams to effectively use Customer Insights Journeys, unlocking value from existing Dynamics Sales, Customer Service, and Finance & Operations environments.
Key Achievement
Key Achievement
Business training and adoption in using the Customer Insights Journey module. Enhancing the key benefits from existing application in Dynamics Sales, Customer Service and F&O
Business training and adoption in using the Customer Insights Journey module. Enhancing the key benefits from existing application in Dynamics Sales, Customer Service and F&O
Client Impact
Client Impact
Customer Insights Journeys became an actively used operational tool rather than a configured module. Business teams gained clarity on how to apply journey orchestration in daily processes, resulting in better alignment between marketing, sales, and service activities and increased value from existing Dynamics investments.
Customer Insights Journeys became an actively used operational tool rather than a configured module. Business teams gained clarity on how to apply journey orchestration in daily processes, resulting in better alignment between marketing, sales, and service activities and increased value from existing Dynamics investments.
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