Brocacef Dynamics 365 Field Service Implementation
Brocacef Dynamics 365 Field Service Implementation
Brocacef required a scalable Field Service solution to support service operations, asset management, and billing processes across an international organisation. MasonPete was engaged to design and implement Microsoft Dynamics 365 Field Service as part of a broader Dynamics CE landscape.
Brocacef required a scalable Field Service solution to support service operations, asset management, and billing processes across an international organisation. MasonPete was engaged to design and implement Microsoft Dynamics 365 Field Service as part of a broader Dynamics CE landscape.
Client name
Brocacef
Client name
Brocacef
Client name
Brocacef
Service
Microsoft Dynamics CE
Service
Microsoft Dynamics CE
Service
Microsoft Dynamics CE
Time
January 1, 2024
Time
January 1, 2024
Time
January 1, 2024
Website
https://www.brocacef.nl
Website
https://www.brocacef.nl
Website
https://www.brocacef.nl
Project overview and insights
Project overview and insights
MasonPete designed and implemented Microsoft Dynamics 365 Field Service within an international dual-write environment, with a strong focus on process support and integration with Finance & Operations. The solution was aligned to support end-to-end service delivery, from customer assets and service agreements to work orders, billing, and inventory.
MasonPete designed and implemented Microsoft Dynamics 365 Field Service within an international dual-write environment, with a strong focus on process support and integration with Finance & Operations. The solution was aligned to support end-to-end service delivery, from customer assets and service agreements to work orders, billing, and inventory.
Unlocking growth with strategies that drive real results
Unlocking growth with strategies that drive real results
The Field Service solution enabled structured service execution, improved visibility into assets and service agreements, and ensured consistent SLA management. Integration with Finance & Operations supported accurate billing, pricing, tax handling, and currency management across service activities.
The Field Service solution enabled structured service execution, improved visibility into assets and service agreements, and ensured consistent SLA management. Integration with Finance & Operations supported accurate billing, pricing, tax handling, and currency management across service activities.
Achieving breakthroughs in project execution
Achieving breakthroughs in project execution
Achieving breakthroughs in project execution
Dynamics 365 Field Service was configured to support service territories, geocoding, resource preferences, travel charges, pricing, and tax structures. Service agreements and customer assets were established to enable SLA tracking and asset lifecycle management. Work orders and work order incidents were implemented with linked service tasks, products, services, and characteristics. Resource requirements and bookable resources were configured to support scheduling based on availability, skills, territories, and rates. Inventory was integrated with work orders using the product catalog and inventory entities to enable real-time parts monitoring.
Dynamics 365 Field Service was configured to support service territories, geocoding, resource preferences, travel charges, pricing, and tax structures. Service agreements and customer assets were established to enable SLA tracking and asset lifecycle management. Work orders and work order incidents were implemented with linked service tasks, products, services, and characteristics. Resource requirements and bookable resources were configured to support scheduling based on availability, skills, territories, and rates. Inventory was integrated with work orders using the product catalog and inventory entities to enable real-time parts monitoring.
Dynamics 365 Field Service was configured to support service territories, geocoding, resource preferences, travel charges, pricing, and tax structures. Service agreements and customer assets were established to enable SLA tracking and asset lifecycle management. Work orders and work order incidents were implemented with linked service tasks, products, services, and characteristics. Resource requirements and bookable resources were configured to support scheduling based on availability, skills, territories, and rates. Inventory was integrated with work orders using the product catalog and inventory entities to enable real-time parts monitoring.
Key Achievement
Key Achievement
Successful implementation of Microsoft Dynamics 365 Field Service as a fully integrated service execution platform, supporting asset tracking, SLA management, resource scheduling, and inventory control within an international Dynamics environment.
Successful implementation of Microsoft Dynamics 365 Field Service as a fully integrated service execution platform, supporting asset tracking, SLA management, resource scheduling, and inventory control within an international Dynamics environment.
Client Impact
Client Impact
Brocacef gained a reliable and scalable Field Service platform that supports daily service operations with clarity and control. Service teams can now plan, execute, and bill service activities consistently, while management benefits from improved insight into service performance, asset usage, and operational efficiency.
Brocacef gained a reliable and scalable Field Service platform that supports daily service operations with clarity and control. Service teams can now plan, execute, and bill service activities consistently, while management benefits from improved insight into service performance, asset usage, and operational efficiency.
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